Stanton Executive – Terms & Conditions of Service
1. Introduction
These Terms & Conditions (“Terms”) govern all bookings and services provided by Stanton Executive (“Stanton Executive”, “we”, “us”, “our”).
By making a booking with Stanton Executive, you agree to be legally bound by these Terms.
Stanton Executive operates strictly as a pre-booked private hire and executive travel service and does not provide immediate or rank-based taxi services.
2. Bookings & Confirmation
All journeys must be booked in advance.
A contract is formed only once a booking has been confirmed by Stanton Executive via email, message, or direct confirmation from our team.
We reserve the right to refuse, amend, or cancel any booking where necessary for operational, safety, licensing, or legal reasons.
3. Pricing & Payment
All journeys are quoted at a fixed price agreed in advance unless otherwise stated.
Prices may vary based on:
distance and journey duration
vehicle type requested
time of day or date
additional stops or route changes
waiting time
special requests or services
Full payment is required prior to travel unless a pre-approved corporate account has been agreed.
We reserve the right to withhold service where payment has not been received or authorised.
4. Cancellations & Refunds
Cancellation charges apply as follows:
More than 24 hours before pickup – Full refund
Between 24 and 12 hours before pickup – 50% of fare charged
Less than 12 hours before pickup – Full fare charged
Refunds apply to the base fare only and may exclude parking, tolls, or third-party charges already incurred.
5. No-Show Policy
If the passenger is not present at the agreed pickup location and cannot be contacted after the included waiting period, the booking will be classified as a no-show.
No-shows are chargeable at 100% of the booked fare.
6. Waiting Time
Standard pickups
15 minutes complimentary waiting from the scheduled pickup time.
Airport pickups
Up to 60 minutes complimentary waiting from the confirmed flight landing time where flight details have been provided.
Additional waiting time may be charged at our standard rates.
7. Airport Transfers (Important)
Where flight details are supplied, we monitor arrivals and adjust pickup times accordingly.
However, Stanton Executive cannot be held responsible for:
flight delays or cancellations
missed connections
customs or baggage delays
airport restrictions or congestion
incorrect or missing flight information supplied by the customer
Customers remain responsible for allowing adequate time to reach flights or onward travel.
8. Passenger Conduct & Safety
Passengers must behave in a safe, respectful, and lawful manner at all times.
Drivers may refuse or terminate service if a passenger:
is abusive, threatening, or unsafe
is excessively intoxicated
causes damage or disruption
puts the driver or vehicle at risk
In such cases, no refund will be issued.
Customers are liable for:
vehicle damage
cleaning costs
repair or downtime costs caused by misuse
9. Luggage & Vehicle Suitability
Customers are responsible for booking a vehicle appropriate for passenger numbers and luggage.
Stanton Executive accepts no liability where insufficient space has been booked.
All luggage and personal items are carried at the owner’s risk.
We are not responsible for loss or damage unless caused by proven negligence.
10. Child Seats
Customers must supply their own child or booster seats where required.
Under UK private hire regulations, child seats are not legally required in licensed vehicles.
Parents/guardians remain fully responsible for the safety and correct seating of children.
11. Delays & Force Majeure
While every effort is made to arrive punctually, Stanton Executive is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
traffic congestion
accidents
roadworks
weather conditions
vehicle breakdowns
public events
acts of nature or force majeure
No compensation shall be payable for such delays.
12. Limitation of Liability (Legal Protection)
To the fullest extent permitted by law:
Our total liability is limited to the value of the booked journey
We are not liable for indirect or consequential losses
We are not liable for missed flights, trains, appointments, business losses, or financial losses
We are not responsible for events outside our reasonable control
Nothing in these Terms excludes liability where such exclusion is unlawful.
13. Corporate & Account Customers
Corporate accounts may be offered subject to approval.
Account holders agree to:
pay invoices within agreed terms
ensure authorised use of the account
remain liable for all bookings made under their account
We reserve the right to suspend or withdraw account facilities for overdue balances or misuse.
Additional administration or recovery costs may be applied to overdue accounts.
14. Subcontracting
Stanton Executive may, where necessary, subcontract journeys to approved licensed operators or drivers to fulfil bookings. All such services will meet equivalent licensing and insurance requirements.
15. Privacy & Data Protection
We process personal information in accordance with UK data protection laws. Details are available in our Privacy Policy.
16. Amendments
We reserve the right to update these Terms at any time. The latest version will always be published on our website and will apply to all future bookings.
17. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
18. Customer Complaints Procedure
Stanton Executive is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, you should raise your concern promptly.
Submitting a Complaint
Complaints must be submitted in writing within 48 hours of the journey or incident. Complaints can be sent via:
Email: info@stantonexec.co.uk
Post:
Stanton Executive
Unit 16 Herons Gate Trading Estate
Paycocke Road
Basildon
Essex
SS14 3EU
Complaints should include:
Your name and contact details
Booking reference or journey details
Date, time, and location of the journey
Detailed description of the issue
Acknowledgment & Response
We will acknowledge receipt of your complaint within 2 working days and aim to provide a full response within 5 working days. If further investigation is required, we will inform you of the expected timeline.
Investigation & Resolution
All complaints are reviewed by our management team. We may request additional information or evidence from you to help resolve the matter fairly.
Following investigation, we will provide a resolution, which may include clarification, corrective measures, or other appropriate actions depending on the circumstances.
Limitation
Complaints submitted outside the 48-hour window may not be considered, except in exceptional circumstances at our discretion.
By submitting a complaint, you agree to provide accurate information and cooperate with the investigation.
19. Contact Details
Stanton Executive
Unit 16 Herons Gate Trading Estate
Paycocke Road
Basildon, Essex
SS14 3EU
Phone: (+44) 7500 035054
Email: info@stantonexec.co.uk